CAN I RETURN MY TICKETS?
Unfortunately, once e-tickets have been sent out we cannot refund them as we are unable to retract them once issued.
WHEN WILL I RECEIVE MY TICKETS?
All tickets will be sent out to arrive within five days of the event date.
WHAT ARE E-TICKETS?
At the moment some of our tickets are physical, and some are e-tickets; both forms are valid, so don’t be worried if you only got one or the other! E-tickets are just like regular tickets, but they don’t hurt any trees! The tickets will be emailed to you as PDF files that you will be able to show at the venue directly from your phone - you can print them if you prefer (but remember those trees!)
WHAT IF I CAN’T PRINT MY E-TICKET?
As long as you can show your e-ticket on your device at the venue, you will be allowed entry.
THE EVENT WAS MOVED/CANCELLED, WHAT DO I DO?
If the event is moved, your tickets will still be valid for the rescheduled show. If you can’t make the new date and would like a refund, just get in touch with us at firstname.lastname@example.org and we will get a refund sorted for you. Please expect your refund to be processed between 10-14 days.
I WANT A PHYSICAL VERSION OF MY E-TICKET. HOW DO I GET ONE?
As part of our commitment to being as environmentally friendly as possible, we don’t issue physical tickets as a supplement to e-tickets, you will receive one or the other.
DO I NEED AN APP FOR E-TICKETS?
No. As long as you have access to your email and can open the e-ticket attachment once at the venue, you’ve got everything you need! You can also access your High Time online account via our website from your phone if you need to.
WHY IS THERE AN AGE RESTRICTION ON SHOWS/EVENTS?
We really try our best to ensure that everyone is catered for at all our artists’ live shows. Sometimes, though, the venues have age restrictions due to their own licensing and health & safety policies, which we sadly have no control over.
WHAT IS A PRE-SALE?
We sometimes do ‘pre-sales’ for tickets or merchandise. We often release a very limited number of tickets exclusively to fans on our mailing list before general sale to the public begins, giving our most committed fans the first chance to buy. Buying your tickets in a pre-sale is no different to purchasing them in a general sale, but it means you can rest easy knowing you’ll definitely see your favourite artists as you’ll have tickets before everyone else!
We also launch new merch in the same way, where we give fans the chance to buy a product before its official release date. You can be notified of all pre-sales by signing up to our mailing list here.
MY ADDRESS IS OVERSEAS. WHEN WILL MY TICKETS ARRIVE?
We advise you to select the ‘e-ticket’ option when purchasing a ticket to a show/event if your postal address is overseas. We want to make sure you have easy access to the show post-purchase and aren’t worrying about your ticket delivery. For overseas fans travelling to the UK for a show, if you have purchased a physical ticket you will be able to collect it from the box office.
CAN I BUY TICKETS ON THE DOOR/AT THE BOX OFFICE?
Most of our shows sell out, so we recommend making sure you purchase online in advance to avoid disappointment! All tickets can be purchased from our website.
WHERE IS THE VENUE BOX OFFICE?
As we’re sure you’re aware, each venue is different! Normally the box office is located at the front of the building, but you can check via the venue’s official website if you’re unsure.
HOW DO I GET A RECEIPT?
You will receive an email receipt after you’ve made your purchase.
THE STUB HAS BECOME DETACHED FROM MY TICKET. WHAT DO I DO?
Sometimes the stub can become detached from the main ticket before you arrive at the show. We advise keeping both parts safe so you can present both parts at the venue on the night.