WHEN WILL MY ORDER BE DISPATCHED?
If your item(s) are pre-order (e.g. album release bundles), they will be dispatched on the day of release.
Tickets are sent out via email at least 5 working days before the event.
For all other in-stock items, orders placed before 2pm (GMT) will be dispatched same day.
HOW LONG DOES DELIVERY TAKE?
Orders placed before 2pm (GMT) will usually be shipped that day, provided our fulfilment centre has the stock to hand.
Delivery times are typically:
- 2 working days to the UK
- 5-8 days to the EU
- 7-14 days for rest of world
These times can vary, so please allow a few days before worrying!
WHERE CAN I FIND MY TRACKING NUMBER?
Your tracking number will be included in your shipping confirmation email; if it’s not there, email firstname.lastname@example.org and we’ll help you to locate it.
WHERE IS MY ‘SUMMER’ BUNDLE?
Unfortunately we’ve had a few issues with the manufacturer of some of the bundle items; however, these have now been resolved, so we are happy to report that CDs and vinyls are back in production! The Summer CDs will be dispatched on the 22nd of May. As soon as we get confirmation on the vinyls we will send out an email notification to everyone who is currently waiting for them; the band will then sign them, and they can be shipped out.
WHERE IS MY ‘100 (DELUXE)’ CD?
We’ve got all of the vinyls out to you already, but unfortunately the CDs were affected by manufacturing issues. However, we’re happy to report they are now back in production, and will be ready for dispatch on the 6th June.
WHERE IS MY ‘SUMMER’ CANVAS?
Due to manufacturing issues, this product has been discontinued. If you are expecting to receive a ‘Summer’ Canvas, please contact email@example.com
For all other enquiries please contact firstname.lastname@example.org.