WHEN WILL MY ORDER BE DISPATCHED?
If your item(s) are pre-order (e.g. album release bundles), they will be dispatched on the day of release.
E-tickets are sent out via email at least 5 working days before the event. Physical tickets will be dispatched for delivery via Royal Mail, to arrive at the latest 3 days before the event. We aim to dispatch these as soon as possible.
For all other in-stock items, orders placed before 2pm (GMT) will be dispatched same day.
HOW LONG DOES DELIVERY TAKE?
Orders placed before 2pm (GMT) will usually be shipped that day, provided our fulfilment centre has the stock to hand. High Time only provide tracking information for orders to the UK.
Delivery times are typically:
- 3 - 5 working days to the UK
- 5-11 working days to the EU/International
These times can vary, so please allow a few days before worrying!
WHERE CAN I FIND MY TRACKING NUMBER/HOW DO I TRACK MY ORDER?
Your tracking number will be included in your shipping confirmation email; if it’s not there, email firstname.lastname@example.org and we’ll help you to locate it. Please note: only order to the UK are tracked.
For all other enquiries please contact email@example.com.
WHY DO I HAVE TO PAY FOR POSTAGE?
Postage covers the cost of packaging your item and making sure it gets to your door safety and efficiently. We try our best to ensure no product is delivered faulty or damaged, appropriate packaging helps us do this.
ARE THERE ‘FAST-TRACK’ DELIVERY OPTIONS?
Unfortunately we do not offer a fast track delivery service currently. Standard delivery takes approximately 3 - 5 working days after dispatch.
CAN I CHANGE MY ADDRESS ONCE MY ORDER HAS BEEN PLACED?
You won't be able to do so on our website, but please email firstname.lastname@example.org as soon as possible after purchase, as we may be able to intercept the delivery if you let us know prior to dispatch. Once the item has been dispatched we will be unable to change the address; please get in touch and we’ll try our best to help.
MY ORDER IS A GIFT. CAN I INCLUDE A MESSAGE?
No, unfortunately not at the moment.
CAN YOU SHIP INTERNATIONALLY INC THE CHANNEL ISLANDS?
We can! Just ensure that you have correctly entered your delivery address and allow a little more time for your item to be delivered: 5 - 11 working days (EU/International).
CAN I SCHEDULE MY DELIVERY FOR WHEN I AM IN?
Unfortunately, you can't. UK delivery takes approximately 2 working days after dispatch.